Purchase Price
All prices quoted on the Website or pursuant to your enquiry with us are in Australian Dollars (AUD) & include GST.
*$25 Sign-up discount offer is only valid on full-price purchases and the offer excludes sale items.
Costs relating to international orders (including shipping) will be calculated via our integrated currency converter. The actual international currency conversion that you are charged via your bank may vary.
Items shipped overseas are exclusive of Australian GST, currently at the rate of 10%. The GST amount is removed from your order after you have completed your purchase at the checkout.
We reserve the right to vary the prices displayed on the Website from time to time & without notice to you. Whilst we make every effort to ensure that all details, descriptions & prices which appear on this Website are accurate, errors may occur. If we discover an error in the price of any goods which you have ordered we will inform you of this as soon as possible & give you the option of reconfirming your order at the correct price or cancelling it for a full refund by the payment method used.
Payments
The LBD recognises that protection & safety of information relating to your personal information & payment details is very important. We take all reasonable care to make our site as secure as we can.
The LBD uses PayPal to enable a safe & convenient online shopping experience. Customers do not need to have an active PayPal account to complete their transaction but benefit from the PayPal encrypted technology & customer protection program with no additional transaction fees.
Processing of Orders
We process purchases on business days, which are Monday to Friday & exclude public holidays in New South Wales, Australia. Orders which are placed over the Weekend or on a Public Holiday will not be processed until the next business day.
We will provide you with an automated email confirmation of receipt of your order, pending cleared payment.
In the event that multiple items are ordered, part deliveries may be made where stock is not available.
Cancellation of Orders
Orders placed on a business day before 11.00am (Sydney, Australia time) are usually processed that same day and shipped within 24 hours. If contact is made prior to this cut-off time we will endeavour to cancel the order but once dispatched we are unable to recall or cancel an order.
Your order may also be cancelled or delayed by The LBD if the issuer of your payment card/method is unable to authorise payment &/or clear funds & we will not be liable for any delay in dispatch or non-delivery.
The LBD may cancel your order if due to any reason including unforeseen demand we are unable to provide you with the Products or Size you have ordered. We will contact you should this occur.
You will not be entitled to claim any additional amounts or seek compensation for any loss, expense or damage which may result from such cancellation.
Shipping
Within Australia
*All orders shipped within Australia are inclusive of standard shipping costs & are distributed via the Australia Post network except Sale items which will incur an additional $10 fee for standard shipping. Flat Rate Express Post shipping is available for an additional $10 per order.
Orders placed Monday to Friday are usually shipped within 24 hours. Orders made after 1.00 pm or on a public holiday will be processed the next working day. Once dispatched we are unable to redirect orders.
We cannot guarantee delivery times, however you should receive your delivery within 1 – 3 business days after order processing in most capital cities & metropolitan areas. Orders can be tracked by logging in to https://auspost.com.au/track/ If you have not received your items within 7 business days of placing your order please email us with your full name & order number & we will investigate. In most cases this means that an attempted delivery has occurred & that your parcel is waiting for you at your nearest Australia Post Office for collection.
Internationally
International shipping: (worldwide) will cost AUS $25 flat-rate Australian registered international shipping to most destinations.
Orders placed Monday to Friday before 1.00 pm (Sydney, Australia time) are usually shipped that same day. Orders made after 1.00 pm or on a public holiday will be shipped the next working day. Once dispatched we are unable to redirect orders.
International delivery times are approximately 1 – 3 weeks depending on your location. If you have not received your order within this timeframe, please email us your full name & order number & we will investigate. Delivery may be delayed due to customs clearance or delivery outside metropolitan areas. Estimated delivery time is from date shipped, not necessarily the date of the order.
Please be aware any items shipped internationally may incur additional fees & duties levied by customs in the country you are shipping to. You are responsible to pay any of the taxes & duties levied.
Items shipped overseas are exclusive of Australian GST, currently at the rate of 10%. The GST amount is removed from your order after you have completed your purchase at the checkout.
Delivery Details
You must enter the correct delivery address & delivery instructions at the time of placing your order. If you enter an incorrect address, The LBD may re-send the order to the correct address at your own expense.
Tracking Your Order
Once your order is packed & leaves our warehouse you will receive an email with a tracking number to track your parcel with Australia Post or nominated international freight carrier.
Please use the tracking number provided via email to track your order at – https://auspost.com.au/track/
In Australia if you are not home at the time of delivery you will be left a card & your parcel will be taken to your local Australia Post Office for collection.
The delivery times provided by The LBD are estimates only & we will not be held liable for late deliveries or loss or damage relating to late deliveries. In the event that multiple items are ordered, part deliveries may be made where stock is not available.
Returns
At The LBD we are dedicated to providing the highest quality Products & Service to our customers. Each LBD design is made from a premium quality, silky-soft jersey which has been independently tested to a high standard of quality & colour fastness & each garment is manufactured to our exacting standards.
We hope that you like what you have ordered but if for any reason you are not happy with your purchase including – change of mind, incorrect item or Size purchased or delivered, & any faulty items – we will gladly offer a refund or exchange of the item, or offer a Store Credit (Gift Voucher) subject to the following conditions:
- All SALE items, including Sample Sale items are deemed final & are not eligible for Refund but can be Exchanged for a different size or a store credit (gift voucher) plus any additional standard Shipping fees.
- Customers are to contact The LBD and request a return or exchange authorisation by emailing returns@the-lbd.com
- Return the product to us with all tags attached & invoice / packing slip included. Affix the correct postage & send it to:
Attn: The LBD – Returns Department
PO Box 333
Neutral Bay NSW 2089
Australia - Items must be returned with a copy of the invoice to the nominated address – within 14 days of dispatch of the order for Australian local orders or within 30 days for International Orders for a Refund, Exchange or Store Credit. (If you misplaced your invoice, simply go to My Account, click on your Order History, select the correct order number & print it out.
- Items must be returned & received in their original state which includes being unworn, unwashed or in an otherwise unused condition, with all original tags & labels attached. Garments that have been soiled with makeup, perfume, deodorant, body odour etc will not be accepted, so please take care when trying the garment on.
- The LBD reserves the right to reject a return if we conclude it is not in a new condition & such items will be automatically returned to the customer & we will be unable to refund your money.
- Garments returned outside of this 14 day window will be offered an Exchange or Store Credit (gift voucher) only.
- You are responsible for any costs associated with returning your item to us. The returned goods are your responsibility until they reach The LBD Returns Department. We highly recommend you return your item via Express Post in Australia or for international returns, utilising postal or courier services that provide package tracking to ensure safe & documented delivery. The LBD will not take responsibility for any packages which we do not receive.
- We will send out replacement goods at our expense for the first exchange on full price items. If for whatever reason a further exchange is required we will pass on the cost of additional postage – options starting at AUS$10 for standard Australia Post shipping Australia wide.
- Items returned due to a manufacturing fault will be replaced by The LBD or issued either as either a Store Credit to the customer or a full refund
- Returns are processed within 5 – 7 days once we have received the returned items & confirmed that they meet the above conditions. You will receive an email with details of the Store Credit to be used online.
Exchanges
Due to the popularity of our range we cannot always guarantee that we will have a different Size in stock for exchange. For this reason any returns for exchange will automatically be issued as a Store Credit that will allow you to revisit our site at a time that is convenient to you to purchase either a different item or the same item in a different Size, provided it is available.
In the case of items being exchanged, no extra shipping charges will be charged within Australia (with the exception of Express Post & Want It Now) for the first exchange for full priced items but please allow for up to 10 working days. If for whatever reason a further exchange is required we will pass on the cost of additional postage – options starting at AUS$10 for standard Australia Post shipping Australia wide. Sale items will incur an additional AUS$10 reshipping charge.
For international refunds/ exchanges, freight, customs duties & sales taxes are non-refundable & additional postage costs to resend will apply.
Store Credit
Returned items issued as a Store Credit (also referred to as a Gift Voucher) will be processed upon receipt, inspection & verification of the returned garments.
Returns are processed within 5 – 7 days of receiving your item(s) back to our warehouse, excluding time in transit. You will receive an email with details of the Store Credit to be used online.
Store Credits & Gift Vouchers are valid for 12 months from date of issue.
Refunds
Refunds for eligible returns are processed within 5 – 7 days of receiving your item(s) back to our warehouse, excluding time in transit.
We will endeavour to refund you in the same manner as the original payment as soon as possible, but please allow for up to 10 working days for processing via the financial institutions. We are unable to switch refunds to a new or different payment method other than that originally used for your order.
Product Disclaimer
The LBD undertakes to display & represent all of our Products including the Style, Size, Fit & Colours as accurately as possible.
We will endeavour to keep sufficient stock of items listed on our site, but due to unforeseen demand we may sell out of certain Products & Sizes. If we are out of stock on an item you have ordered, we will notify you via email &offer a full refund by the payment method used. Customers may also elect to receive a notification when the nominated out of stock merchandise is available again for sale on The LBD Website
Faulty Goods
All items are thoroughly inspected before being sent out to customers to ensure a high level of quality in the garments you purchase from us.
Goods are faulty if they are received damaged or where a manufacturing fault has occurred. The buyer is responsible for inspecting the goods & notifying us by email within 14 days of purchasing the goods if you believe your garment has a fault to returns@the-lbd.com.
We are happy to replace, repair or refund in the case of a manufacturing fault & if the item is returned or exchanged due to a manufacturing fault, we will refund the cost of the return postage. Please note that items that are damaged as a result of incorrect handling or cleaning & normal wear & tear are not considered to be faulty.
